Privacy Policy
Last updated: May 25, 2026
Tahoma Incorporated ("Tahoma AI," "we," "our," or "us") provides artificial‑intelligence software that automates revenue‑cycle workflows for U.S. healthcare organizations. This Privacy Statement ("Statement") describes how we collect, use, disclose, and safeguard personal information through our websites, dashboards, and related online services (collectively, the "Services"). By using the Services, you acknowledge that you have read and understood this Statement.
1. Applicability
This Statement applies only to the Services and not to third‑party sites or services that may link to or integrate with us. We do not control the privacy practices of others.
2. Information We Collect
We collect the following broad categories of information:
| Category | Examples |
|---|---|
| Contact Information | Name, business email address, telephone number, organization, and job title you provide when creating an account, requesting a demo, or communicating with us. |
| Professional or Business Information | Billing address, subscription tier, and other details necessary for account administration, invoicing, and customer support. |
| Usage Information | Log files, device identifiers, browser type, pages viewed, time spent, and similar data generated when you interact with the Services. |
| Transactional Information | Records of purchases or subscriptions made through the Services, including anonymized payment tokens processed by our payment provider. |
| Operational Data (Customer‑Provided) | Information uploaded or entered by a customer in the ordinary course of using the Services, such as patient eligibility responses, claim records, remittance data, or other revenue‑cycle artifacts. |
| Derived Insights | Aggregated statistics or metrics that we generate to improve service performance and provide analytics to customers. |
We do not knowingly collect personal information from children under 18.
3. Cookies & Tracking Technologies
We use cookies and similar technologies to operate, secure, and improve the Services. You can manage cookies through your browser settings; disabling cookies may affect functionality.
4. How We Use Information
We use personal information to:
- Provide, operate, and maintain the Services.
- Process and fulfill customer requests or transactions.
- Monitor, analyze, and improve the Services.
- Communicate with you about updates, security alerts, and marketing (you may opt out).
- Comply with applicable laws and enforce our agreements.
- Protect the rights, safety, and property of Tahoma AI, our users, and others.
5. Disclosure of Information
We do not sell personal information. We may share it only with:
- Service Providers performing functions on our behalf under confidentiality obligations.
- Business Associates when processing protected health information under a Business Associate Agreement.
- Legal or Safety Reasons in response to lawful requests or to protect rights and safety.
- Corporate Transactions in connection with a merger, acquisition, or sale of assets.
- Aggregated or De‑identified Data that cannot reasonably identify an individual.
6. Data Storage & Retention
Personal information is stored in secure U.S. data centers. We retain data only as long as necessary to deliver the Services, meet legal obligations, resolve disputes, and enforce agreements, after which it is securely deleted or de‑identified.
7. Security
We implement administrative, technical, and physical safeguards designed to protect personal information, including encryption in transit and at rest, access controls, and continuous monitoring. No security measure is foolproof; you transmit information at your own risk. If a breach involving personal information occurs, we will notify affected customers without unreasonable delay and, where required, within applicable legal timeframes.
8. Your Choices & Rights
Depending on your location, you may have rights to access, correct, delete, or obtain a copy of personal information we hold about you, and to opt out of marketing communications. Submit requests using the contact information below; we may verify your identity before fulfilling a request.
9. Children's Data
The Services are not directed to children under 18, and we do not knowingly collect their personal information. If we learn we have done so, we will delete it promptly.
10. Contact Us
Tahoma Incorporated
Email: hello@tahoma.io
11. Changes to This Statement
We may update this Statement periodically. When we do, we will revise the "Effective Date" and post the new version here. Material changes may also be communicated by email or prominent notice. Continued use of the Services after an update constitutes acceptance.